Associate Customer Tech Support Analyst – Microsoft

Mike Callaway Information Technology, Technical Support

  • Full Time
  • Lakeland
  • Salary: $16.20 - $22.35

Website Publix

Job Description:

• First/second-level problem-determination for office/warehouse related computer and network problems,
• Assist personnel with hardware, software and application problems,
• Report and troubleshoot desktop\server\application problems,
• Answering phones and logging incidents, and
• Maintaining a good understanding of PCs and networked systems.

Required Qualifications:

• one or more years of experience working within a corporate environment supporting Microsoft desktop applications,
• one or more years of experience working within a corporate environment supporting Microsoft server applications,
• one or more years of customer service and phone support experience,
• one or more years of experience working with Microsoft Office Suite,
• excellent attendance and punctuality record,
• excellent problem-determination / solving skills,
• be able to handle a variety of tasks must work well on their own as well as in a team environment,
• demonstrate enthusiasm, initiative and pride in work, and a and responsibilities, and
• commitment to Publix and our Mission.

Preferred Qualifications:

• MCSE Certified
• A+ certification

Hours of Work: 40 hours, shift work, including nights & weekends

Frequency of Pay: Weekly

Minimum Base Pay: 16.20

Maximum Base Pay: 22.35

Potential Annual Base Pay: 33,696 – 46,488

Year End Bonus: To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in December. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information:

▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
▪ An opportunity to purchase additional shares of our privately-held stock
▪ 401(k) retirement savings plan
▪ Group health plan (with prescription benefits)
▪ Group dental plan
▪ Group vision plan
▪ Sick pay
▪ Long-term disability insurance
▪ Company-paid life insurance (with accidental death & dismemberment benefits)
▪ Tuition reimbursement
▪ Vacation pay
▪ Free hot lunches (buffet-style) at facilities with a cafeteria
▪ Paycheck direct deposit
▪ Credit union
▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
▪ 6 paid holidays (Associates can exchange the following holidays with their manager’s approval)
New Years Day
Memorial Day
Fourth of July
Labor Day