Emergency Communications Specialist I or II

Mike Callaway Communications, Customer Service, Government

  • Full Time
  • Lakeland, FL
  • Salary: $14.87 - $24.23 Hourly

Website City of Lakeland

This is skilled telecommunications work of more than average difficulty in the operations of equipment associated with a consolidated Public Safety Communications Center and enhanced 911 Public Safety Answering Point. Work involves the responsibility of operating equipment to receive and/or respond to emergency and non-emergency requests for assistance/information on a shift in a seven (7) day per week, twenty-four (24) hour per day operation. The nature of this work requires the exercising of initiative, using independent and sound judgment in handling emergency situations and the ability to function calmly under extreme stress in potential life threatening situations.

This position is for an Emergency Communication Specialist II; however, it may be filled at the lower level of Emergency Communication Specialist I.

Example of Duties:

  • Operates a multi-line telephone to answer incoming calls, interviews callers to determine nature of request, classifies the request and determines the response needed.
  • Contacts ambulance service, hospitals, wrecker service and other agencies.
  • Directs calls to proper departments and answers routine questions.
  • Operates a complex Computer Aided Dispatch System, which functions for both Police and Fire Emergency Response, handling approximately five hundred (500) calls for service daily.
  • Operates the Florida Crime Information Center (FCIC) computer terminal to access other agencies, obtain information, or input information pertaining to ongoing investigations.
  • Operates a radio console to inform/dispatch the proper Police/Fire personnel and equipment to scenes of emergencies or crime.
  • Utilizes the Computer Aided Dispatch System to notify the dispatch of request for service, to maintain control and to record the activities of all dispatches or calls for service.
  • Trains newly hired personnel that have been assigned to them and submits weekly written evaluations.
  • Operates an enhanced 911 Public Safety Answering Point position maintaining all required logs, records, and forms, and assists in submitting all required reports according to federal and state law.
  • Makes decisions that could affect lives and property. These decisions are based on knowledge of city, state, and federal law.

ADDITIONAL RESPONSIBILITIES:

  • May serve as the Emergency Communications Supervisor in his/her absence.
  • Performs related work as required.

This posting reflects the essential functions and knowledge, skills, and abilities for Emergency Communication Specialist II; however, applicants may view the complete job description for Emergency Communication Specialist I on the City of Lakeland’s employment page.

Qualifications:

Emergency Communication Specialist I

  • High school diploma from an accredited school or its equivalent.

Emergency Communication Specialist II

  • High school diploma from an accredited school or its equivalent.

SPECIAL REQUIREMENTS:

  • Must possess a valid state of Florida driver’s license.
  • Must maintain a valid telephone number.
  • Must maintain State of Florida Public Safety Telecommunicator certification.
  • May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.
  • Position may be designated as Mission Critical by Department Director.

Supplemental Information:

  • Knowledge of public safety organizations and operations.
  • Knowledge of the operating characteristics, practices and procedures of the equipment associated with a Public Safety Communications Center/Enhanced 911 Public Safety Answering Point.
  • Knowledge of human relations and established practices as applied to the work force.
  • Knowledge of general office equipment and telephone practices, procedures and equipment.
  • Knowledge of the names and locations of streets and principle buildings in the City, or the ability to rapidly acquire such knowledge in a reasonable period of time.
  • Ability to deal effectively and harmoniously with other employees, agencies and the public.
  • Ability to interpret and apply written policies and oral directives.
  • Ability to keep records and perform routine clerical work.
  • Ability to learn, with a reasonable period the applicable procedures, techniques and regulations involve in the operations of a Police/Fire Communications Center.
  • Ability to operate a two-way radio system and communicate effectively with personnel in the field.

WORKING ENVIRONMENT/CONDITIONS:

  • Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force on a recurring basis, and routine keyboard operations.
  • The job risks expose to operate under adverse and emergency conditions.
  • The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception, and texture perception.

Required Documents:

1.  Copy of valid driver’s license
2.  High School Diploma
3.  DD214 Military Discharge (if applicable)

Applicants for the position of Emergency Communications Specialist I or II are required to submit a copy of ALL required documents with the employment application. Applicants will not be eligible for employment until ALL required documents have been submitted to CIVIL SERVICE or uploaded with the application.

Elements of the Selection Process:

Our system allows you to work on your application and save the application without submitting it. This allows applicants the opportunity to save your work and come back to finish the application without having to start over.  If you submit your application and do not “complete” it before 4:00 PM on the posted close date (listed on the job opportunities page), your application will be rejected from the system and you will have to start the application over.  The application WILL NOT be accepted or reviewed until it is “complete”.

After submission of the completed application (including ALL required documents) the application will be accepted.

Applicants passing the minimum qualifications will be invited to take the CritiCall test. This test measures the applicant’s skills in arithmetic, reading comprehension, grammar, memory recall, keyboard data entry, and call summary tasks.

If selected to move to the next phase, you will be invited to attend a panel interview conducted by a minimum of three department members from the Communications Center.

Those applicants who are selected for employment will be given a conditional offer of employment. The job offer is contingent upon successful completion and approval of a polygraph examination, psychological fitness examination, medical examination, drug screen testing, and completed background investigation.  A thorough background investigation will be completed on all candidates selected for employment.

The applicant will receive written notice either by mail or electronic mail at each phase of the selection process advising them that they were selected to move forward or that they were not selected.  It is the responsibility of the applicant to ensure that the e-mail address provided on the application is correct and to provide any updated information to Civil Service during the application process.

Once a decision has been reached to offer the applicant employment OR the applicant will not be offered employment, applicants will be notified in writing within 30 days. The intent of the Lakeland Police Department is that the selection process, from the date of cognitive skills exam until the applicant is advised of a decision regarding employment, will not extend beyond 180 days.

When an applicant is selected for employment and all elements of the selection process have been passed, the applicant will participate in an 80-hour orientation phase of training prior to entering the Communications Training program as a trainee.  Upon completing orientation, the trainee will start the four-phase Communications Training program that can last as long as seven to eight months.  The four phases of the training program include Call-Taker/Intake operations, Police Dispatch, Fire Dispatch, and Data/Teletype operations.

The trainee will be on probationary status for one year from their date of hire, pending successful completion of all training requirements and ongoing satisfactory job performance.

Background Investigation:

A background investigation of each candidate for all positions is conducted prior to appointment to probationary status.  The background investigation may include, but is not limited to:

A background investigation of each candidate for all positions is conducted prior to appointment to probationary status. The background investigation may include, but is not limited to:

a. verification of qualifying credentials
b. a review of any criminal record
c. a review of applicants driving record
d. fingerprint check
e. warrants check
f. records check
g. verification of at least three personal references
h. a review of prior employment/military history
i. a review of applicants employment and academy files
j. review of social site/internet information

Be advised that sensitive or confidential aspects of the candidate’s personal life may be explored.

Psychological Fitness Examination:

An emotional stability and psychological fitness examination of candidate receiving a conditional offer of employment is conducted and assessed by a qualified professional prior to appointment to probationary status.

Polygraph Examination:

A polygraph examination of all candidates receiving a conditional offer of employment is conducted and assessed by a qualified professional prior to appointment to probationary status. Candidates are provided with a list of areas from which polygraph questions will be drawn prior to the examination. The results of a polygraph examination shall not be used a single determinant of employment status.

Medical Examination:

A medical examination of all candidates receiving a conditional offer of employment is conducted and assessed by a qualified professional prior to appointment to probationary status. The medical examination certifies the general health of the candidate, to include acceptable levels of hearing and vision or accommodations to perform the duties of the position.

Drug Screen:

A drug screen of all candidates receiving a conditional offer of employment is conducted and assessed by a qualified professional prior to appointment to probationary status.  The drug screen tests for recent usage of controlled substances, either illegal or prescribed substances. Prohibited substances are defined by departmental directives and are available to candidates who have questions concerning prohibited drug usage.

Reapplication:

Reapplication, retesting, and re-evaluation of applicants not hired is permitted after six months from the last failed exam date as long as nothing in the applicant’s history  indicated an unfitness for employment. Conditions that qualify as unfitness for employment include revelations of unacceptable drug use, criminal records, or other factors discovered during the selection process.