Office Technology Specialist

Mike Callaway Information Technology, Technical Support

  • Full Time
  • Lakeland, Florida
  • Applications have closed
  • Salary: $21.65 - $29.90

Website Publix

Job Description:

• working with various business areas across Publix to analyze their requests for computing hardware, software and/or access to various systems (LAN, Host, Unix, SAP, etc.)
• planning, scheduling, documenting and supporting meetings in which change records are reviewed, approved or rescheduled,
• creating, maintaining and the distribution of the request and change management process documentation and reporting,
• assuming ownership of request and change records and tracking through all phases to completion,
• troubleshooting request and change record issues, identify root cause and implement work around and/or permanent solution,
• identifying and participating in improvement efforts centered on the Request & Change Management processes,
• understanding and adhering to Publix Information Security Policy, and
• verifying the work of others.

Required Qualifications:

• High School diploma or equivalent experience
• minimum of two years IT experience
• minimum of two years experience performing analytical type duties
• minimum 30-40 wpm typing skills
• experience with Microsoft Word and Excel
• excellent written and verbal communication skills with the ability to relate to all levels of Publix associates
• must be able to learn and follow complex processes and procedures that may not be fully documented
• high degree of accuracy performing repetitive tasks
• effective organization and time management skills
• ability to seek out basic improvement opportunities and drive them to resolution
• ability to shift easily between team work and individual work throughout the day
• must be able to work overtime with little or no prior notice
• high degree of confidentiality, maturity, self-motivation, commitment and integrity
• obvious enthusiasm, initiative and pride in work, and
• commitment to Publix and our Mission.

Preferred Qualifications:

• Associates Degree in an IT related field
• three years IT experience
• three years experience performing analytical type duties
• familiar with request process or ticketing system
• knowledge of SOX, HIPPA and/or PCI access management requirements
• strong interpersonal and leadership skills including experience in organizing, planning and executing project deliverables
• experience with Publix tools such as Request Center, Aveksa, Tivoli Identity Manager, Quest Active Roles Server, RACF, and
• an understanding of security best practices that lead to implementation of secure solutions.

Hours of Work: 8:00 am – 4:30 pm, Monday through Friday.

Frequency of Pay: Weekly

Minimum Base Pay: 21.65

Maximum Base Pay: 29.90

Potential Annual Base Pay: 45,032 – 62,192

Year End Bonus: To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in December. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information:

▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
▪ An opportunity to purchase additional shares of our privately-held stock
▪ 401(k) retirement savings plan
▪ Group health plan (with prescription benefits)
▪ Group dental plan
▪ Group vision plan
▪ Sick pay
▪ Long-term disability insurance
▪ Company-paid life insurance (with accidental death & dismemberment benefits)
▪ Tuition reimbursement
▪ Vacation pay
▪ Free hot lunches (buffet-style) at facilities with a cafeteria
▪ Paycheck direct deposit
▪ Credit union
▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
▪ 6 paid holidays (Associates can exchange the following holidays with their manager’s approval)
New Years Day
Memorial Day
Fourth of July
Labor Day