Server

Mike Callaway Food/Beverage/Hospitality

Website Steak 'n Shake

General Purpose:
A server is expected to sell to and service each guest seated within their section.

Essential (primary) Functions:
The primary responsibility of a server is to administer the 7 Steps to Service to every guest within their assigned section while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security and company policy requirements.

Secondary Functions:
Any and all other tasks assigned

Essential Physical Requirements:

  • Good vision, general and close
  • Good hearing
  • Manual Dexterity
  • Standing, bending, stretching and walking throughout shift
  • Push and pull heavy objects
  • Lift and carry 30 pounds
  • Maintain good personal hygiene/uniform
  • Understandable speech
  • Balance a tray

Essential social & Mental Requirements:

  • Able to use computer register
  • Basic reading, writing and math skills
  • Retain verbal requests
  • Good verbal skills
  • Able to work shift work
  • Retain menu item information
  • Able to market the menu
  • Able to handle guest complaints
  • Works well with others
  • Maintain composure while under stress