Customer Care Representative

Mike Callaway Call Center, Customer Service

  • Full Time
  • Lakeland, FL
  • Salary: $13.00 an hour. Bilingual Spanish - $14.00 an hour.

Website DS Services

“Customers for life!” It’s how we do business, it’s why we are here!

Customer Service Representative – $13.00 an hour. Bilingual Spanish – $14.00 an hour.

DS Services of America is America’s favorite water, coffee and tea service provider by making healthy-for-you beverages simple. Our business is highly successful and rapidly growing. Get to know us for great careers.

We are currently seeking Customer Service Representatives for our Lakeland, Florida location.

At DS Services…it’s not just a job, it is an opportunity for growth.

Your Impact

Our Customer Service Representatives are very important and highly valued players on our wildly successful team. You will be the eyes and ears for our frontline organization, fielding customer inquiries and finding innovative ways to respond to our customer’s needs. Working in a world-class facility and a highly engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will find great career advancement opportunities at DS Services.

Your Responsibilities

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Appropriately communicate with customers
  • Aim to resolve issues on the first call by being proactive in your customer service approach
  • Educate customers on available product promotions and services.

What We’re Looking for

  • 1-year customer service experience; call center experience preferred but not required
  • Logical problem-solving skills
  • Strong communication skills
  • Knowledge of Microsoft Office
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Consistent work history
  • Availability to work 12PM to 9PM shift

You could be a key player at DS Services of America! Apply today!

DS Services offers excellent benefits:

  • Health, Dental and Vision insurance
  • Paid vacation, holidays, and sick time
  • Life insurance
  • Tuition re-imbursement
  • 401k & ESOP (Employee Stock Option Plan)
  • State of the art facility, with free-for-you onsite workout facility!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled