Customer Care Representative

Mike Callaway Customer Service

Website Southern Glazer’s Wine and Spirits


The Customer Care Representative provides information to customers in response to inquiries about products and services. Assists customers with placing product orders.

Duties and Responsibilities

  • Handle incoming calls and resolve customer issues
  • Responsible for problem-solving with a positive and professional demeanor
  • Ensure timely and accurate output of all work
  • Accurately and effectively handle large volumes of orders and calls
  • Perform other job-related duties as assigned


Minimum Qualifications

  • High school diploma or equivalency plus one year of experience

Preferred Qualifications

  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
  • Accurate data-entry skills
  • Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
  • Ability to be flexible and adjust shift schedule to accommodate business needs
  • Excellent accuracy and attention to detail skills to process large numbers of invoices
  • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Knowledge of other MS Office Suite and/or software applications related to job functions
  • Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills

Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

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