Customer Service Representative

Mike Callaway Call Center, Customer Service

Website 4 Corner Resources

4 Corner Resources is looking for a Customer Service Representative. This is an excellent opportunity for an enterprise client!

Schedule:

  • 40 hours per week
  • Monday – Friday 8:00am – 9:00pm and you will work an 8 hour shift in between those hours.
  • It is also required to have weekend flexibility for Saturday 8:00am – 8:00pm and Sunday 11:00am – 7:00pm.

Customer Service Representative Responsibilities:

Responsible to provide superior service by assisting our retail stores and their customers in preserving our business relationship to create long-term, loyal customers.

  • Answer incoming calls to the Call Center pertaining to products and circular items, sales, deliveries, warranty information, store locations, store phone numbers and hours, etc.
  • Resolve customer complaints to the satisfaction of both customer and store. Complaints received are in the form of telephone calls, letters, e-mails, and in person.
  • Assist the Customer Service in Spanish and English
  • Triage incoming calls and dispatch work orders to the appropriate Queue.
  • Perform selected adjustments to customer accounts.
  • Maintain accurate call records of all Call Center activities.

Qualifications:

  • High school diploma.
  • One to two years retail customer service experience.
  • Basic computer skills in Microsoft Office applications (Word and Excel).
  • Bilingual (Spanish and English) preferred
  • Strong customer service, professional telephone etiquette, problem solving and decision making abilities..
  • Effective time management skills and the ability to multi-task.

To apply for this job please visit www.4cornerresources.com.