Website 4 Corner Resources
4 Corner Resources is looking for a Customer Service Representative. This is an excellent opportunity for an enterprise client!
- 40 hours per week
- Monday – Friday 8:00am – 9:00pm and you will work an 8 hour shift in between those hours.
- It is also required to have weekend flexibility for Saturday 8:00am – 8:00pm and Sunday 11:00am – 7:00pm.
Customer Service Representative Responsibilities:
Responsible to provide superior service by assisting our retail stores and their customers in preserving our business relationship to create long-term, loyal customers.
- Answer incoming calls to the Call Center pertaining to products and circular items, sales, deliveries, warranty information, store locations, store phone numbers and hours, etc.
- Resolve customer complaints to the satisfaction of both customer and store. Complaints received are in the form of telephone calls, letters, e-mails, and in person.
- Assist the Customer Service in Spanish and English
- Triage incoming calls and dispatch work orders to the appropriate Queue.
- Perform selected adjustments to customer accounts.
- Maintain accurate call records of all Call Center activities.
- High school diploma.
- One to two years retail customer service experience.
- Basic computer skills in Microsoft Office applications (Word and Excel).
- Bilingual (Spanish and English) preferred
- Strong customer service, professional telephone etiquette, problem solving and decision making abilities..
- Effective time management skills and the ability to multi-task.
To apply for this job please visit www.4cornerresources.com.