Customer Service Representative (Remote Potential)

Mike Callaway Customer Service

MAXIMUS

*NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation

Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.

Pay and Benefits:

  • Base rate = $12.88/hr + an additional $4.54/hr for health and wellness benefits
  • $1,650+ in potential bonuses for excellent work and referrals
  • A potential to work from home after completing training onsite, pending a performance review
  • A variety of shifts that meet lifestyle and family goals
  • Fun, professional atmosphere
  • Leadership support to ensure success in a meaningful career
  • Many opportunities for promotion and career advancement into global company

Responsibilities:

  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail and web browsers
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Filling out timesheets
  • Adhering to privacy rules
  • Connecting callers with leadership as needed
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reporting problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary

Education and Qualifications:

  • High School diploma or equivalent required
  • Minimum six (6) months customer service experience required
  • Must be able to speak and read English fluently
  • Must be able to type a minimum of 20 WPM
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team

Job Type: Full-time

Pay: $12.88 per hour

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Vision Insurance

COVID-19 considerations:
Due to social distancing requirements, we will not be holding onsite hiring events in 2020. Also, we are no longer conducting interviews as part of the hiring process for Customer Service Reps – all applications and assessments are completed virtually.

Application Question:

  • Are you willing to work in our Riverview, FL office as a CSR? (Prior to potentially transitioning to Work at Home, this position will require completion of onsite training in our Riverview, FL location as well as demonstrated proficiency in day to day functions).

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Other

Company’s website:

  • https://maximus.com/Riverview

Company’s Facebook page:

  • https://www.facebook.com/MAXIMUSContactCenters/

Work Remotely:

  • Yes

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