Customer Service Reps Wanted

Mike Callaway Call Center, Customer Service

  • Full Time
  • Lakeland, FL
  • Applications have closed
  • Salary: Competitive Compensation + Growth Based on Performance + Overtime Potential

Website DS Services


DS Services (dba Crystal Springs), one of the nation’s leaders in home and office beverage delivery, is adding several Customer Service Representative positions at their state-of-the-art facility in Lakeland, FL! These are full-time, direct-hire Customer Service positions that are a great entry-point to launching your career with DS Services.

• Competitive Compensation + Growth Based on Performance + Overtime Potential
• On-site Exercise Facility
• Paid Time Off, Paid Holidays & Sick Days
• Advancement Opportunities
• Full Benefits Package (Medical, Dental, Vision & Life Insurance)
• 401(k) + Match
• Tuition Reimbursement & much more!

Job Responsibilities:
• Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.
• Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy.
• Provides specific information, updates on delivery, etc.
• Schedules service requests and appointments.
• Records complaints and overcomes objections respectfully.
• Acquires and applies knowledge of products, services and processes.
• Leverages systems and processes efficiently and effectively.
• Meets or exceeds established goals.
• Able to multi-task is a fast paced environment.
• Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.

• High School Diploma or GED.
• Some Customer Service experience.
• Availability to work 40 hours/week, Monday through Friday, with a shift time starting between 12pm-12:30pm ET and ending between 9pm-9:30pm ET. Additionally, 1 Saturday per month is required from 9am to 6pm.
• Basic keyboarding skills.
• Proficiency of Microsoft Office applications including: Word, Excel, PowerPoint and Outlook.
• Bilingual fluency in English and Spanish is a plus.

About Us:
DS Services of America, Inc. offers bottled water, brewed coffee and tea beverages and related equipment, break room supplies, and equipment and services for water filtration systems.