Desktop Support

Mike Callaway Information Technology

Website Kforce

Kforce has a client in search of a Desktop Support in Zephyrhills, Florida (FL). Summary: The Desktop Support resource is responsible for supporting End User Computing issues. This position provides accurate and timely support services for end user devices. This position is responsible to install and troubleshoot all end-user hardware, software, and peripherals. Essential Job Functions:

  • Be able to assess end user devices at all entities to determine whether they meet the client’s standards; Make recommendations to the facility managers and/or directors as to what needs to be replaced
  • Troubleshoot and perform preventive maintenance on any authorized devices as requested by user
  • Follow and maintain necessary procedural documentation
  • Contributes to maintaining inventory and spare hardware, and related inventory records; Assists with site walk-through and audits, to ensure accurate equipment and compliance
  • Provide image builds and/or modifications to Lead EUC member or manager for validation
  • Track and report suspect items to manager
  • Stay abreast of the latest technology enhancements through continuous technical self-education and reading; Evaluate and report up technologies that may be deemed appropriate for the business; Provide ROI analysis, if warranted
  • Provide detailed descriptions within help desk tickets; Must include troubleshooting steps taken; Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results


  • Associates degree in Computer Science or the equivalent of Technical Education; Bachelor’s degree preferred
  • A+, Security, Network+, and Microsoft Certification: MTA
  • 2-3 years of experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment
  • Experience may be substituted for certain certifications, where appropriate
  • Working knowledge and experience with networking and server environments
  • Understands business operations and is able to resolve or make recommendations
  • Knowledge of Active Directory, GPOs, and Workstation management software, as it relates to users & workstations
  • Internet browsers
  • All current Microsoft Desktop Operating Systems
  • Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Skype, Office 365 suite)
  • Familiarity with Mobile Devices
  • Demonstrates advanced technical and problem-solving skills
  • Ability to learn systems with little or no documentation; Continuous learning of new systems, business processes, and concepts are a must
  • Resolves complex technical issues independently
  • Healthcare knowledge/experience preferred
  • Enterprise exposure preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be “the firm most respected by those we serve.”