Director Of Customer Service

Mike Callaway Customer Service, Management

Website New Beginnings High School

Description

Company Overview

New Beginnings High School (NBHS) is an innovative organization, transforming education through academic and social support services. Our mission is to create the best educational environment for students who are seeking a new beginning. We embrace a customer service philosophy with our students, who attend NBHS by choice.

Position Summary

The Director of Customer Service at New Beginnings High School is ultimately responsible for customer success. They are the link between school, home, and community. The Director of Customer Service oversees all customer support services to include counseling, psychological services, customer and parent advocacy, mental health services, customer probation and legal support. These foundational support services enable customer academic and post-secondary success.

Key Responsibilities

• Support NBHS by attending community service and outreach activities throughout the year

• Meet with customers individually to administer an assessment of customer needs and reasons for attending NBHS

• Build relationships with community organizations to access supports/services for identified customer needs

• Communicate consistently with customers, staff, parents/guardians to ensure services are coordinated and delivered

• Serves as Title 1 Coordinator

• Plan and develop the Medicaid program

• Work collaboratively with therapists – Makes referrals to in-house therapy team

• Participate as part of Graduation committee

• Participate in school meetings to gain an understanding of school programs and services

• Plan, direct and supervise customer services programs and operations – including policies, procedures, and budgets

• Responsible for all school activities and special events

• Work closely with identified representatives regarding due process and customer record policies and procedures

• Collaborates with administrative team in planning, implementation, monitoring and evaluation of Customer Services programs and services and with teaching staff and other personnel regularly

• Assists truancy team and Director of Academic Progress

• Help with recruitment, marketing, building community relationships, and retention by visiting the physical communities customers come from

• Participate in school’s RTI process

• Required to coordinate and attend all school activates such as but not limited to, Awards Banquet, Senior Dinner, Senior Prom, Graduation, School field trips and exc..

• Required to coordinate and participate in monthly student activates during the 10/11-month school year

• Other duties as assigned.

Requirements

Minimum Qualifications

• Bachelor Degree

• Considerable experience customer service, preferably in a supervisory position

• Minimum 3 years’ educational experience with young adults preferred

• Florida Teacher Certification

• Experience with truancy preferred

• Excellent written and verbal communication skills

• Background check and fingerprinting clearance

• Willing to work flexible hours

• Demonstrate excellent interpersonal skills and an ability to work with individuals/groups from diverse socio-economic backgrounds

• Knowledge of applicable computer software and hardware process applications such as spreadsheets, word-processing, database and operating systems, and/or presentation software

• Knowledge of search engines, electronic marketing and surveying programs

• Valid Florida driver’s license, Reliable transportation, Valid automobile insurance

Key Competencies

• Adapt to changing work priorities

• Maintain confidentiality

• Exhibit tact and patience

• Perform duties accurately and efficiently

• Exhibit strong organizational skills and orderliness in work and environment

• Work both independently and as a team member with other individuals and organizations

• Prioritize tasks to meet deadlines and commitments in a dynamic, multi-tasking environment

• Set high expectations, contributing positively to NBHS culture

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; and participating in professional societies

• Demonstrate excellent interpersonal skills and an ability to work with individuals/groups from diverse socio-economic backgrounds

• Prioritize tasks to meet deadlines and commitments in a dynamic, multi-tasking environment

To apply for this job please visit recruiting.paylocity.com.