Drive Thru Operator

Mike Callaway Food/Beverage/Hospitality

Website Steak 'n Shake

General Purpose:

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions:

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions:

Any and all other tasks assigned

Essential Physical Requirements:

  • Good vision, general and close
  • Good hearing
  • Manual Dexterity
  • Standing, bending, stretching and walking throughout shift
  • Push and pull heavy objects
  • Lift and carry 30 pounds
  • Maintain good personal hygiene/uniform

Essential social & Mental Requirements:

  • Able to use computer register
  • Basic reading, writing and math skills
  • Retain verbal requests
  • Good verbal skills
  • Able to work shift work
  • Retain menu item information
  • Able to market the menu
  • Able to handle guest complaints
  • Works well with others
  • Able to count change
  • Maintain composure while under stress

Brand: Steak n Shake
Address: 3509 Hwy. 98 North Lakeland, FL – 33809

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