Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
•Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
•Builds knowledge of the organization, processes and customers
•Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
•Receives a moderate level of guidance and direction
•Moderate decision making authority guided by policies, procedures, and business operations protocol
•May perform one or more of the following:
•Track state fee schedule updates, revisions, requirements.
•Create Functional Specifications for programming of state fee schedules.
•Develop and maintain documentation such as Fee Schedule User Guides, Fee Schedule Update Bulletins, other documentation as needed.
•Research and work client tickets as associated with Compliance and Fee Schedules
•Work with the other Business Analyst teams (Core, EDI, State Reporting) to ensure that any state changes are communicated and considered for programming changes that may affect multiple areas
•Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
•Participate in internal communications on standard processes and reporting.
•Troubleshoot application and data issues and direct to the appropriate contacts.
•Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.
•Manage complex projects and work requests with consistent accuracy and completeness.
•Work collaboratively and productively to troubleshoot and resolve issues.
•All other duties as assigned
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
To apply for this job please visit conduent.taleo.net.