Front Desk Agent

Mike Callaway Food/Beverage/Hospitality

Website Holiday Inn Express

Our Holiday Inn Express® Lake Wales North – Winter Haven hotel is conveniently located just 5 miles from LEGOLAND FL

Business travelers love our hotel’s location in Lake Wales because it offers amenities specifically tailored to their needs, such as a 24-hour Business Center with copying, printing and a personal computer. We also have free high-speed wireless Internet access. In addition, our hotel is near area corporations, such as Citrus World Inc, Florida Natural, Hesco, Amphenol, Kegel, Lake Wales Medical Center and State Farm.

The Holiday Inn Express Lake Wales is hiring a Front Desk Agent.

The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include:

  • Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
  • Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
  • Able to work through customer service related issues
  • Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning

Requirements:

  • Available on flexible shifts on Weekday, Weekends and Holidays.
  • Possessing strong written and verbal communication skills
  • Previous hotel front desk experience
  • Proficient with technology

To apply for this job please visit gfhotels.snaphire.com.