Front Office Representative – Dental

Mike Callaway Administrative/Clerical, Medical/Healthcare

Website Suncoast Community Health Centers

POSITION TITLE: FRONT OFFICE REPRESENTATIVE DENTAL

FLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

  • High school diploma or GED
  • Strong customer service experience and qualifications preferred
  • Money and credit card transactions experience preferred
  • Experience in dental front office preferred.
  • Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval is preferred.
  • Computer literate
  • Bilingual (English/Spanish) preferred.

PRINCIPAL DUTIES:

  • Greet and register all incoming patients in an efficient, courteous, and professional manner.
  • Verifies insurance eligibility daily.
  • Financial counsel all appointment patients including understanding and explaining various dental insurances and sliding fees.
  • Scan and name documents including medical history, registration, insurance letters, ID and insurance cards, paystubs or financial documents, dental clearance forms, progress notes and treatment plan from Open Dental.
  • Comply with Suncoast money handling policies, collects applicable co-pays and payments and correctly apply them to patient accounts.
  • Manage scheduling of dental providers for all patients and walk-ins, and with follow up on missed/no show appointments.
  • Always keep patients and visitors informed of wait times.
  • Answer telephone in a courteous and professional manner, record accurate patient messages and/or complaints, respond as soon as possible and direct them appropriately.
  • Provide follow-up on missed/no-show appointments and accommodate same-day appointment requests.
  • Submit claims, referrals, and pre-authorizations.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

  • None