General Manager

Mike Callaway Food/Beverage/Hospitality, Management

Website bd's Mongolian Grill

Reports To: Regional Director FLSA Status: Full-Time Exempt


The General Manager is responsible for managing all operations of an assigned restaurant in accordance with the company’s quality and service standards to optimize sales and profitability.

Position Details

The primary responsibilities of this position include, but are not limited to:


  • Ensure the restaurant operates efficiently and effectively within the Company’s fiscal and operational guidelines
  • Analyze cost controls and develops programs or procedures to ensure that financial goals, are met. This includes;
    • Manage operational expenses to maximize profit potential
    • Develop monthly projections of Profit and Loss (P & L)
    • Monitor daily, weekly, and annual sales to meet or exceed budgeted goals
    • Labor costs meet budgeted levels
  • Monitor overall operations of the restaurant ensuring quality food and positive guest relations

Food Product and Preparation

  • Ensure established standards of food safety and sanitation are maintained
  • Ensure all menu items are made according to presented specifications
  • Oversee purchasing, storage and handling of food products to ensure quality and freshness.


  • Develop initiatives to build sales, profitability and guest counts
  • Support and implement all Company restaurant marketing programs
  • Implement local promotions and marketing plans

Staffing and Team Development

  • Supervision of all staff, including hourly Teammates, supervisors, and salaried managers
  • Train, coach, and counsel all restaurant staff
  • Maintain proper staffing levels to meet operational standards and labor budget goals
  • Build a positive and motivating environment for all Teammates that is committed to delivering superior customer service and restaurant profitability
  • Hire and conduct new hire orientations for hourly Teammates
  • Ensure company policies and procedures are complied with and understood by Teammates
  • Maintain Teammate files, data, and I9’s to meet regulatory standards

Compliance and Safety

  • Ensure adherence to all local, state, and federal laws and regulations
  • Ensure all safety and security systems and procedures are followed to ensure health and safety of Teammates and guests
  • Ensure all property and assets, including equipment, POS system, computers, inventory and building, are maintained and free from neglect, abuse, and /or theft

Position Requirements


  • Applicable secondary education preferred, or a combination of education and previous related professional experience
  • Three or more years of supervisory or management experience from a casual dining restaurant required.
  • Must have reliable transportation and a valid driver’s license
  • Must be able to function within and have the ability to multi-task in a fast paced environment
  • Must be flexible to work a variety of schedules to include nights, weekends and holidays


  • Excellent verbal communication and interpersonal skills, with the ability to communicate with a broad range of individuals both within the company and externally
  • Exceptional organizational skills and attention to detail
  • Strong math and cash handling skills
  • Ability to multi-task
  • Ability to set clear priorities and see to it that they are followed
  • Strong leadership, problem solving, and planning skills
  • Ability to work in a self-directed mode
  • Work well under pressure and be able to respond to continuously changing needs

Working Conditions

  • Work is typically performed in a restaurant environment with occasional travel other locations
  • Physical requirements include standing for long periods of time, withstanding temperature changes from the grill to freezer, use of POS systems and other general office equipment and frequent lifting up to 50 lbs

Brand: bd’s Mongolian Grill
Address: 1474 Town Center Drive Lakeland, FL – 33803

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