Master Data Support Analyst, Hourly Support 4, Facilities

Mike Callaway Analytics/Research/Statistics, Maintenance/Facilities/Repair

  • Full Time
  • Lakeland, FL
  • Applications have closed
  • Salary: $16.70 - $23.00

Website Publix



Job Description

To develop data resources for various systems supported in Facility Services. These systems include, but are not limited to: Service Hub (CMMS) and SAP. This position’s function is pivotal to all system support work as any inaccuracies in the foundational data sets will result in systemic failures in all corresponding support work.

The responsibilities include:

  • creating and maintaining Master Data in Service Hub
  • creating and maintaining material purchasing records in SAP and Service Hub
  • creating, submitting and monitoring hardware, software and access requests in Request Center for Facilities and Real Estate
  • creating various data sets surrounding the price approvals process in SAP and Service Hub (CMMS)
  • administration of Service Hub (CMMS) Contract Lines
  • timely delivery of pre-determined reports and generating data analysis based on pre-defined queries.

Required Qualifications

  • High School Diploma or equivalent
  • two (2) years’ experience in an analytical or customer service field
  • willingness to work a flexible schedule
  • advanced knowledge of MS Office software and Internet usage
  • basic knowledge of Service Hub (CMMS), SAP and Request Center
  • excellent verbal and written Communication skills
  • analytical skills
  • ability to multi-task
  • time Management skills
  • follow-up skills
  • teamwork skills
  • sound decision making skills

Preferred Qualifications

  • Associate’s Degree in Business or any other analytical discipline
  • 4 years’ experience in an analytical or customer service field
  • 1 year experience with SAP and/or CMMS data entry
  • knowledge of Computerized Maintenance Management System (Service Hub)
  • knowledge of Facility Services Products and Services
  • knowledge of Crystal Reports (Service Hub Reporting)
  • knowledge of Publix Organizational Structure
  • Knowledge of Continuous Quality Improvement

Hours of Work

8:00am to 4:30pm Monday – Friday

Frequency of Pay


Minimum Base Pay


Maximum Base Pay


Potential Annual Base Pay

34,736 – 47,840

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay

Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Long-term disability insurance
  • Company-paid life insurance (with accidental death and dismemberment benefits)
  • Supplemental life insurance
  • Tuition reimbursement
  • General equivalency diploma reimbursement
  • Vacation pay
  • Holiday bonus
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Direct deposit of your earnings
  • Credit union
  • Recognition for continuous service through service awards at five-year intervals
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless service and device purchases
  • Associate wellness program which offers free health screenings and flu shots
  • 6 paid holidays and premium pay for holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).