Mobile Expert

Mike Callaway Retail

Website Spark Wireless

Job Description:

As a Mobile Expert (ME), you are the face of Spark Wireless and T-Mobile to the customer. Our MEs deliver a strong, genuine customer experience that encourages our customers to recommend the T-Mobile brand to friends and family. ME delivers results by selling to our customer’s needs, positively impacting stores sales and profits, and their earning potential.


  • Serve the customer by providing an Un-Carrier experience and developing positive customer relationships
  • Ensure all customer needs are met or exceeded before customer leaves the store
  • Deliver financial results based on specific performance and experience objectives
  • Prepare yourself with superior knowledge on all products and services
  • Support and utilize T-Mobile and Spark productivity tools
  • Adhere to Spark and T-Mobile policies, procedures and processes
  • Maintain a neat, clean organized store environment at all times
  • Complete operational tasks as needed


  • Successful customer service or sales experience
  • Excellent communication skills (both written and verbal)
  • Basic Computer Skills
  • Enthusiasm about wireless industry

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