Office Supervisor (Primary Care/Kinder Clinic)

Mike Callaway Administrative/Clerical, Management, Medical/Healthcare

Website Nemours

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Nemours is seeking an Office Supervisor (Primary Care/Kinder Clinic), FULL-TIME, to join our Primary Care team in Winter Haven, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 17 primary care and six urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

Job Duties

Provide on-site, day-to-day practice supervision, under the direction of the Practice Manager, and in collaboration with the practice providers, to a single practice, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

  • Provide input to manager on the selection of new associates.
  • Assists in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
  • Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager. Represent and demonstrate a commitment to excellence in customer service.
  • Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
  • Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards Of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
  • Serve as liaison for providers and associates to ensure appropriate communication.
  • In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.
  • Monitor all front desk functions and fill-in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge positing, daily cash reconciliation and bank deposits. Ensure work queues are up to date and all month-end financial requirements are met.
  • Monitor all clinical functions and seeking input from physician-in-charge and manager, as needed.
  • Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.

Job Requirements

  • High School Diploma required.
  • Specialized (1 year of training beyond high school).
  • RN/LPN preferred.
  • Minimum of one (1) to three (3) years’ experience required.
  • Strong personnel supervisor skills. Ability to motivate and influence the workgroup to achieve consistently high quality of work and excellent customer service environment.
  • Ability to communicate, both orally and in writing, in a clear and concise manner.
  • Ability to work independently and proactively.
  • Strong computer skills.

***EXTERNAL CANDIDATES: Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process. This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position. Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time. Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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