Patient Relations (Front Desk)

Mike Callaway

Women's Care USA

Overview:
Provides professional clerical support following established standards and practices. Greets patients and visitors, performs check-in/check-out, schedules appointments, obtains patient information and records it in electronic medical record application, answers non-medical inquiries. Refers matters outside their scope of duties to the, Clerical Supervisor or Unit Administrator.

Responsibilities:
Welcomes patients to the facility; serves as primary point of contact for patients and visitors.

Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area.

Schedule appointments in person or by phone.

Perform patient check-in/check-out procedures.

Collect co-pays when applicable.

Act as liaison between clinical staff and patients.

Verify patient benefits

Represents clinic in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner.

Performs other duties as assigned.

Attends required meetings and participates in team activities and professional development activities.

Qualifications:
QUALIFICATIONS:
High school diploma or equivalent.

Minimum one year clerical experience in a medical office environment.

Ability to multi-task in a stressful deadline-oriented environment.

Ability to communicate with coworkers, providers and patients in an effective manner.

Ability to use a computer and enter data in electronic medical record system.

PREFERRED QUALIFICATIONS:
OB/GYN experience a plus

eCW electronic medical record experience a plus

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