Service/Scheduling Coordinator

Mike Callaway Customer Service, Insurance

Senior Helpers

We will depend on you!

As a Scheduling Coordinator, Senior Helpers will depend on you to be an important link between our caregivers and clients. Through extensive phone contact, a variety of administrative duties, problem solving and data input, you will help great people find great assignments. Your focus will be taking client orders, obtaining employee availability and matching/scheduling employees to open orders. Please only apply if you are serious about this fast-paced position

Job Priorities:

Select, schedule and coordinate caregivers based on assessment and care plan information for new and existing clients.

Maintain all scheduling/availability of caregivers, respond swiftly to situations where scheduling conflicts, emergencies or “call outs” arise.

Accurately/expeditiously maintain & update schedules in the system.

After assessment, check for accuracy and ensure client folders are prepared properly for approvals.

Requirements & Qualifications:

  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment—multitasking a must!
  • Proactive problem solving and problem prevention skills
  • Ability to learn software programs quickly
  • Ability to work independently and as part of a team
  • Experienced in customer service and have excellent client interaction skills.
  • Team player, excellent communication skills, adaptable in different situations
  • Must maintain professionalism and patience within a fast passed environment.
  • Must be proficient with Microsoft Word, Outlook, and typing with a general understanding of Microsoft Excel.
  • Experienced CNA a plus!
  • Bi-lingual a plus!
  • Military Veteran a plus!

Benefits:

Senior Helpers has an excellent reputation in the community as a high functioning and successful team. We offer highly competitive pay & bonuses. We are all service hearted and service minded. We really enjoy helping our aging population. Our work atmosphere allows for creativity, a sense of accomplishment and support from all levels of the organization. Our CEO actively mentors, provides professional development and growth opportunities for all employees. PTO, Medical, dental and vision opportunities will be discussed at hire. If you like working in a positive and team-spirited atmosphere, this is the place for you!

Hours: Typical hours 8am – 5pm Monday — Friday. Based on business needs, a flexible schedule will be required for after hours and weekend On-Call (rotation).

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

  • Health Insurance
  • Paid Time Off
  • Referral Program

Experience:

  • Outlook Email: 1 year (Preferred)
  • Basic Computer Skills: 1 year (Required)

Language:

  • Spanish (Preferred)

Additional Compensation:

  • Bonuses

Typical start time:

  • 8AM

Typical end time:

  • 5PM

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Schedule:

  • Monday to Friday
  • On call

Company’s website:

  • https://www.seniorhelpers.com/fl/polk-county

Company’s Facebook page:

  • https://www.facebook.com/SeniorHelpersLakelandFL/?ref=br_rs

Work Remotely:

  • No

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