Store Manager, Retail Operations

Mike Callaway Management, Retail, Sales

  • Full Time
  • Lakeland, FL
  • Applications have closed

Website GrowHealthy

Store Manager, Retail Operations

Do you have what it takes to be a part of an industry leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is positioned to become one of Florida’s largest and most trusted chain of medical marijuana companies. Working hand-in-hand with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products.

The Store Manager has ownership and drives the overall patient and sales service culture within the dispensary. The Store Manager will be responsible for developing overall store strategies and tactics to achieve sales, service, and operational goals to ensure maximum sales and profitability while adhering to GrowHealthy’s standards of conduct. This position reports to the Director of Retail Operations and will work in partnership with the Security teams to ensure the safety and security of the staff and patients. Total compensation will include variable performance pay in addition to a market competitive base and benefits package.

Key Responsibilities:

  • Lead, motivate, inspire, and coach employees to create a patient-centric environment resulting in a memorable and positive patient experience; building patient retention, strong relationships, and brand awareness and loyalty
  • Deliver exceptional patient service by observing, listening, interacting and following up with patients to ensure satisfaction and issue resolution
  • Maintain compliance with all company policies and procedures, including but not limited to inventory reporting, employee reporting, patient reporting, and packaging
  • Maintain a clean and safe environment for all employees and patients to include sales floor, back room, manager offices and restrooms
  • Adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
  • Provide positive and constructive feedback to help employees meet expectations and goals
  • Ensure the implementation and effective application of information, tools, and systems required to meet patient needs
  • Recruiting, hiring, and training employees in compliance with all Human Resources policies and procedures
  • Spearhead merchandising, operations, marketing, and execution of store and company standards
  • Participate in networking and creating positive relationships within the community
  • Initiate and support change in policies, procedures, and products as the company grows
  • Responsible for performance management of all employees in partnership with Human Resources
  • Responsible and accountable for store P&L and controllable expenses
  • Responsible for all store opening and closing procedures
  • Responsible for all cash handling procedures and inventory management
  • Responsible for staff scheduling
  • Other duties as assigned by Senior Management

Requirements

Minimum Qualifications:

  • Bachelor’s degree preferred
  • A minimum of 4 years of exceptional leadership, management, communication and training skills in a customer centric sales environment. Previous store management experience preferred
  • Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening
  • Must possess ability to process information/merchandise through POS register system
  • Must possess the ability to use computers and technology for information, and to access information necessary to complete the job

Knowledge, Skills, and Abilities:

  • Business, Marketing, Retail, or related field preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Good planning, organizational and time management skills
  • Ability to lead, delegate, and motivate staff
  • Ability to maintain composure under pressure
  • Knowledge of the Florida Medical Marijuana Rules & Regulations is a plus

Benefits

  • Salary based on experience and qualifications
  • Health, dental, and vision insurance offered

GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.